NeoCharge Warranty and Return Policies

NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for two years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective. 

The warranty includes:

• Defects in materials and workmanship
• Shipping damage
• Any material, equipment, tools, and incidentals necessary to complete repairs including replacements
• Supplier or manufacturer upgrades

The warranty excludes: 

• If the device has been opened, altered, abused, or misused by the owner

After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement as soon as possible.

*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.

If you’re not pleased with your purchase, please head over to our Returns Portal to request a retrun within 30 days of purchase. No refunds will be accepted after 30 days from purchase.

*Only purchases made directly through www.getneocharge.com qualify for our 30-Day Satisfaction Guarantee.

In an effort to reduce waste and encourage conscientious buying habits, all returns and exchanges are subject to a Return Shipping fee that will be based upon the total value of the return.

Returns:
Return requests can be officially submitted through the NeoCharge Returns Portal. All returns are subject to the following fee:

• 18% of the total return value

Exchanges:
If you need to exchange your Smart Splitter for a different model, please issue a return request using the NeoCharge Returns Portal and then repurchase the correct model on www.getneocharge.com. Any discount codes used with the original purchase will be honored with the exchange.

*Damaged Unit Clause* All returns and exchanges must be in like-new condition. If the returned Smart Splitter has been damaged by the customer, additional fees will be assessed on a case-by-case basis to cover the required repairs.

Please contact us via email at support@getneocharge.com with any questions regarding your return or exchange.

If you’re not pleased with your purchase, please head over to our Returns Portal to request a retrun within 30 days of purchase. No refunds will be accepted after 30 days from purchase.

*Only purchases made directly through www.getneocharge.com qualify for our 30-Day Satisfaction Guarantee.

In an effort to reduce waste and encourage conscientious buying habits, all Adapter returns are subject to a Return Shipping fee that will be based upon the cost of the return shipping label. Return and exchange requests can be submitted through the NeoCharge Returns Portal.

Exchanges:
If you need to exchange your Adapter for a different model, please issue a return request using the NeoCharge Returns Portal and then repurchase the correct model on www.getneocharge.com. Any discount codes used with the original purchase will be honored with the exchange.

Please contact us via email at support@getneocharge.com with any questions regarding your return or exchange.

All sales of the Smart Splitter accessory mounting bracket are considered final and cannot be returned or exchanged. We apologize for any inconvenience this may cause, but we do not offer any exceptions to this policy. We recommend reviewing your existing outlet carefully to ensure that you require the 2.5" diameter mounting bracket before making the purchase. If you have any questions or concerns, please feel free to contact our customer service team for assistance. Thank you for your understanding.